How do you manage a complicated situation at work?

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Customers are King,  "really? " I mutter to myself, I have a recurring issue,  each time I build a customer's account to an enviable stage,  a stage that the business is profitable to both the Company and customer, things begin to go wrong.
The list of occurrence includes

• The Customer becomes arrogant.


• Company hijacks account.


• Supervisor messes up your relationship with the customer by constantly interfering with the account.


• You can not plan the business anymore because you can not predict what the customer has been told by your supervisor /Management.


• It is obvious to the customer and your team that you are not in control.

So what do you do?

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From experience,  I have learned that complicated scenarios will come and go, but how I manage these situations will determine if I will succeed or fail at that point in time. I have not managed these scenarios properly at times and have regretted my actions.

• Calm down : Emotional outbursts never solve the problem. The ability to objectively tell yourself that "you have done the best you can do, with all dignity and respect " this is not your fault.

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• Remove yourself from the complicated situation : let it be. You are part of a team, you are not the entire unit, accept the fact that you have to let go Of your prize.

• Let your Supervisor take the glory: Unfortunately, your supervisor is shallow, but why would you bother ? Why should you let one person mess up your career, nothing lasts forever. 80% chances are that he can't maintain the volumes because he does not know how the volumes came about.

• Manage the customer to the best of your ability.

• Build another account /customer  to replace your lost account. 

Life is too short to be angry on the job.

Crazy sales tips.