Skip to main content

The Sales Guru

Search This Blog

The Relationship between “Fantastic Customer Service” and Salesmanship.

September 18, 2016

Get link
Facebook
X
Pinterest
Email
Other Apps

Self Confidence

Get link
Facebook
X
Pinterest
Email
Other Apps

Comments

Post a Comment

Popular Posts

"Smarter than your Boss"

Paid employment can be frustrating! I have come to understand that your opinion at work does not always count. I have heard Senior Managers quote "Management is not a democratic System " I ponder hard on this, time and time again, I realize that these words are true. In the olden days, Management trained the most intelligent to become Supervisors, there is a structure on how things to run, a manual instructing every reaction to each scenario. This still happens today, we have so many certifications that if you take a year vacation off, it is likely you have missed your bus. This generation of mid management Staff are scared to lose their jobs. Their kids are in middle school , they live in a middle-class environment and still have quite a number of unfinished projects. The point they are at their career (relatively successful) they can not afford to get fired. These are Management ideal candidates because they will keep to the script. What about you? You are vibrant, yo...

When Salesmen stop having Dreams.

I remember when growing up , being a Salesman was not on my agenda whatsoever, I had fallen to rough places so I needed a job to pay the bills, fortunately, I got a job as a OTC sales Representative, It got me out of the rough patch but I was way off my initial plan. I enjoyed the competitive nature of the job, I enjoyed the fast lifestyle, I enjoyed the pleasure of meeting new people and seeing new places. It was a great difference from the sheltered life I grew up in. Looking back I realise my greatest error was not realigning my dreams. I have been through turbulent waters , and I understand that 80% of the time the average Nigerian Salesman is in survival mode, struggling to build the house, struggling to buy the car, struggling to pay the Children's Fees, ensuring we look as good as required,struggling to go back to school, the dreams become something that one does not have time for. (This is the greatest disaster that could happen) So today I am going to share on h...

The Relationship between “Fantastic Customer Service” and Salesmanship.

I get cranky when I receive lousy customer service, I have screamed at the MTN Offices (Opebi and Oluyole) I have screamed at the DSTV office at Jericho, Etisalat office at The Palms at Ring road, rolled my eyes at the administrators at my daughters' schools, screamed at the bank, Ali tries to stop my show of top notch customer service, he keeps me in the car while he pays the bills. (I am forever grateful that my Bank is 10/10 on mobile payments.) I have been to a few places, and the Customer service is so pleasant, I wonder "is it the training on the job? or the individual is pleasant?" The In vivo Supermarket/ YUdala makes you enjoy your shopping experience time and time again, I just wonder! As a Salesman, we are brainwashed and indoctrinated that "Customers are always right" but how come we still have lousy Customer Service? Individual Ignorance: In the Yoruba Culture, being calm, cool and collected can be mistaken as being "STUPID" I was quite r...

Powered by Blogger